Frequently dropped calls and weak Wi-Fi signals on campus are making students grouchy.
The majority of student complaints focus on the lack of cell reception and Wi-Fi in the library, Building A and grassy areas around campus.
Poor service in the library, in the school, everywhere
The poor wireless network in the cafeteria and the library is the biggest problem for student Nathaniel Wai.
“The [Internet in the] library is bad 24-7,” he said.
Reception in the cafeteria can be an oasis of signal – if you get there at the right time.
Wi-Fi reception is decent in the cafeteria between 8:30 a.m. and 10:30 a.m. but sputters out to almost nothing from noon till around three, said Wai.
For other students, cellphone calls on campus are the biggest frustration.
“[My phone] randomly disconnects all over the school,” said Ashley Wong, Bell Canada subscriber.
She thinks the dropped calls have more to do with her service provider than the buildings on campus because friends with other providers have fewer issues with their calls.
Word on the street
A Facebook and Twitter poll of 14 Langara students asked what service provider they used and if they had any problems with reception on campus.
All three students who reported they were with Telus Corp. said they were unhappy with reception.
Two of the four students with Bell Canada said they had cell problems and only one out of the seven students who said they were with Rogers Communications Inc. complained about problems.
How to fix the problem
Representatives from Rogers, Bell and Telus all say it is common for concrete or metal buildings to have Wi-Fi and call reception problems but there are things that can be done to improve signals.
The three companies suggest Langara could pay to have external boosters or signal boosters placed around campus to improve reception.
Langara’s information technology department was not available for comment.
Reported by Jennifer Thuncher